From ecommerce orders to packaging declarations: how the figures are calculated

Which orders count

• Shopify: every order except cancelled and test orders.
• WooCommerce: orders with status processing or completed.
• Amazon: every order line except cancelled orders and cancelled items, from your Amazon order reports.
• Other channels (eBay, Etsy, your own invoicing): a spreadsheet you upload, with one row per product, month and country.

Which country

The delivery country: the shipping address country, or the billing country when there is no shipping address. Nothing else from the address is read, and customers' names are never stored.

Units per product

Units are counted per product (SKU), per month and per delivery country. A bundle sold under its own SKU is one unit with the packaging it ships in.

Packaging per product, entered once

For each product you enter the grams of each material in one unit's packaging: paper and card, plastic, glass, metal, wood, other. Plus the shipping box: your own box for orders from your shop, Amazon's carton for Amazon orders.

Kilograms per material per country

For each country: units × grams per material for every product, plus one shipping box per order. France also gets each product's weight in its product stream (textiles, furniture, electricals and the others), because French EPR has an eco-organisme per stream.

Related: France: counting units for the declaration ↗

What is not automatic

• Returns are not deducted: the figures are what was shipped.
• Packaging changes: each product has one packaging record, used for every month. If a product's packaging changed during the year, tell us when we prepare the declaration, so it reflects both versions.
• Missing weights: a product without packaging weights counts its units but adds no kilograms until you enter them, and the dashboard lists it.
• Each scheme's own categories are mapped when we prepare the declaration, and you approve it before we file.